top of page

Returns & Refund Policy

Last updated: June 07, 2021

Thank you for shopping at Sweetz Cosmetics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sweetz Cosmetics LLC, 2608 Erwin Road, Suite 148-106, Durham, NC 27705.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Sweetz Cosmetics, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

All orders are final; unless otherwise stated below. 

You may not cancel your order once it is received. If your order/product is messed up do to the postal service, please contact the email below with any questions or concerns you may have. 

We will use the same means of payment as You used for the Order, if a return is accepted. 

Conditions for Returns

In order for the Goods to be eligible for a return:

  • The Goods must have been damaged in transit.

  • The Goods have been lost in transit. (If applicable, A new set of the product will be mailed with no purchase necessary.)

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods has been used and/or empty. 

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Sweetz Cosmetics
2608 Erwin Road
Suite 148-106
Durham, NC 27705

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

For More Information Visit:

Terms & Conditions

Privacy Policy

bottom of page